Mobile Banking

With our app you can do pretty much anything when it comes to your money. It’s designed to let you do the things you love, whilst making sorting out your money a two-minute job you can do on the way to meeting friends. So with that in mind, we’ve made sure the CBD app lets you view your balance and statements, check your transaction history, make payments as well as transferring money locally and internationally. It can tell you where your nearest ATM is and there’s even a handy budget & expenses tracker to help you manage your spending more efficiently.

That, friend, is a no. For your security, we need you to keep the CBD app on one phone at any given time. If you get a new phone, you can of course install it there once you’ve deleted it from your old handset.

Of course you can use it abroad! You just need an active internet connection and you’ll be able to login like you do in the UAE.

Enjoy hundreds of dining and lifestyle offers across the UAE. Click on ‘Offers’ or ‘View all offers’ from your dashboard to see what we have in store for you including Buy One Get One Free and discounts up to 25%. You can filter based on your desired categories and/or location to select the vouchers you wish to redeem. What’s more, you can view the nearest offers to you when you turn your location on.

Enter 4 digit token PIN followed by the 6 digit token code. You can find your Token code on your login screen and in the Security settings page (More > My Profile > Security).

Easy! Just follow below simple steps:

1. Go to ‘More’ page from the app and select ‘My profile’
2. Go to ‘Security’ and select ‘Secure token’
3. Set up Secure your 4-digit Token PIN (We’ll ask for this PIN when making transactions on the Online Banking website, along with the 6-digit Secure Token code).

A Secure Token is an application that works without the need for internet to generate a 6-digits Pass-code that you will need for Online Banking transactions. You can enable your Secure Token in the ‘Security Settings’ page (More > My Profile > Security > Secure Token).

You should always use the log off button to close your session after using the CBD Mobile App. For your security, even if you don't log out, your session will time out after 3 minutes of inactivity. After this, anyone using your mobile device will have to login again to access your account information. We also recommend that you do not write your User ID and Password in another app on your device, for instance in the Notes app.

You might be using the wrong details, or the app may have been locked – it may happen after multiple incorrect login attempts. Give our lovely customer service team a call on +971 600 575 556 and they’ll get you access in no time.

If your smartphone has a fingerprint option, you can activate Touch ID login in your security settings under the ‘More’ menu (More > My profile > Security > Enable Touch ID). For iPhone X, you can use Face ID to login by simply activating it in your security settings under the ‘More’ menu (More > My profile > Security > Enable Face ID). If you are facing any difficulties, you can try to disable and re-enable Face ID to get it working.

Easy! Just click ‘forgot password’ on the app login page, we’ll help you to safely set a new one.

We like to have fun and enjoy life at CBD, but security is something we take very seriously. We’ve taken every possible measure to ensure the safety of your personal and banking details, and we also advise you use a secure password (no birthdays, that’s for sure). To make things easier, you can also use your fingerprint (for iPhones and compatible Android phones) as well as Face ID (for iPhone X).

You can do that too! Just follow these simple steps:

• Select ‘Pay’ from the app menu
• Select ‘Credit cards’
• Select ‘Someone else’s CBD card’
• Confirm the payment details and it’s done!

Of course you can! Just follow these simple steps:

• Select ‘Pay’ from the app menu
• Select ‘Credit cards’
• Select ‘Other banks cards’
• Confirm the payment details and it’s done!

With less fuss than ever and what’s more, once you pay a bill using the CBD app, we will remind you to pay it every month when it is due. Just follow these few steps:

• Select ‘Pay’ from the app menu
• Select ‘Bills’
• Choose an existing Bill or add a new one
• Enter the payment details and it’s done!

You can easily update or remove a beneficiary:

• Select ‘Pay’ from the app menu
• Select either ‘Transfers’ or ‘Bills’
• Select ‘Beneficiaries’
• Click on ‘Edit’ to update or delete your beneficiary.

Very easily! Use the app to transfer your money locally or internationally in few simple steps:

• Tap ‘Pay’ and ‘Transfer’ from the app menu
• Choose an existing beneficiary or add a new one
• Enter the amount and confirm your transfer.
• Sit back and enjoy how easy it was!

You can use the app to pay your credit card bill by following these few steps:

• Select ‘Pay’ from the app menu
• Select ‘Credit cards’
• Select ‘My CBD Card’
• Confirm the payment details and it’s done!

Easy! Just go to the ‘Spending’ page from the app where you can track your spending in one snapshot with our visual chart. You can also set up a budget for each spending category to help you stay on track.

Just go to the ‘Spending’ page from the app and select ‘Budget’ and add the target for your spending categories.

Taking charge of your finances was never easier. After setting up your budget (Spending > Budget), you will be able to track your total expenses against your total budget or compare expenses vs budget for each spending category.

Just click on ‘Edit’ at the top of Budget page to update desired spending targets (Spending > Budget > Edit)

With automatic categorization of your spending, you can view and track all your transactions from all your accounts and cards in one place, so you know exactly where your money goes. Just go to the ‘Spending’ page from the app and select ‘Transactions’.

In the easiest way possible! You can see monthly statements, as well as all your transactions, by clicking on your desired account and select ‘View Statements’. What’s more, you can download a PDF for your records.

You can see your IBAN and all your account information by clicking on your desired account from your dashboard.

Yes, just go to ‘eStatement’ page (Dashboard > Account details > View Statements > choose month) and select ‘View PDF’. From there, you can select the download or print option under the ‘Share’ button.

You can use the app to pay your credit card bill in a few simple steps:

• Select ‘Pay’ from the app menu
• Select ‘Credit cards’
• Select ‘My CBD Card’
• Enter the payment details and it’s done

We’re way ahead of you, we’ll mail you your new card prior to the expiry date of you current one. If you have any queries, please call our customer service team on +971 600 527223.

You can manage your cards by going to the ‘Card’ page in the app where you can:

• Activate your card
• Set up and change PIN
• Report your card lost or stolen
• Temporarily lock your card

Easy! You can activate and set up your debit card PIN during the app registration process. For credit cards, simply visit the ‘Cards’ page in the app once you are logged in.

You can change your debit card PIN number anytime by going to the ‘Cards’ page in the app.

Don’t worry. You can report a lost or stolen card by going to the ‘Card’ page in the app. For your security we’ll block your card immediately and you’ll be able to reorder a new card straight away.

It’s easy to temporarily lock and unlock your card at any time in the ‘Cards’ page, simply toggle the lock button ON and OFF whenever you need, it works in real time. If your card has been lost or stolen, select the ‘Report lost or stolen’ option in the ‘Cards’ page and it will be immediately and permanently blocked.

You can find all your credit card details such as credit limit, available balance, outstanding balance and payment details by clicking on the desired credit card from your dashboard.

In the easiest way possible! You can see monthly statements, as well as all your transactions, by clicking on your desired credit card from your dashboard.

Yes, just go to ‘eStatement’ page (Dashboard > card details > statements > eStatement) and select the desired month. Click on ‘Share’ to download and print your eStatement.