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Online Banking



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Banking made simple, with CBD Online Banking

Quick and convenient access to your accounts and much more.

 

With Online Banking, stay updated on your account information, make payments, inquire about your banking details and much more – all within a completely safe environment.

On login, you are presented with a fresh, new look and feel, as well as improved navigation features. It’s a powerful update with enhanced security and authentication  features and services to make your banking experience easy and convenient.

What can you do with Online Banking?


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Transact

  • Transfers

    Transfer money to your own accounts, other CBD Accounts or other bank accounts locally or internationally.
    See how you can Transact

  • Direct Debit

    Set up your direct debit in online banking and your utility payments will be automatically paid.
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Manage

  • Manage Rewards

    Manage and redeem your Attiajari Loyalty Points online for cashback or Skywards Miles.
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On the Go

  • Mobile Banking

    Keep better track of your bank account activities and view your transactions.



  • Phone Banking

    Keep better track of your bank account activities and view your transactions.

Getting started with Online Banking

To start Register for CBD Online Banking, all you need is a CBD Debit Card issued on your Current / Saving accounts, Debit Card PIN and the mobile number registered with the bank. You hold these details, please follow the below steps.



1

Go to CBD Online Banking and click "Register Now" on the login page

5

Create user ID and password your Registration is completed

2

Enter your 10 account number or 16 Debit Card number, followed by the alphanumeric code which appears on the verification image .

3

Enter your 4 digit Debit Card PIN.

4

Click the "Get security code" button to receive your security code via SMS on the mobile number registered with the Bank.



First Time Login:

  1. Enter your user ID.
  2. Select a security image randomly appearing on this screen.
  3. Type a phrase which will be linked to your security image.
  4. Enter your CBD Online Banking password.
  5. Accept Terms & Conditions.

Budget and Track


Take and control of your financial life in a smarter way.

Security Tips for using Online Banking

Privacy/Security

SSL Encryption is active on the Web Server, which currently allows and supports 2048-bits encryption. Your browser will display a lock or unbroken key, indicating that you have reached the secure area.

  • Robust firewall intrusion detection and prevention technologies to prevent unauthorised access to the Bank’s systems.
  • Security monitoring for suspicious activity.
  • 2048 - Bit data encryption to keep your sensitive information, including messages sent via Secure Email, from being accessed by any unauthorised party
  • A time-out limit that automatically logs you off the system and ends your session. Please remember to log off completely from Online Banking if you’re not using your computer for a period of time.
CBD Digital Token

Digital Token

Committed to offering the highest level of security.
Digital token protects your online and mobile banking transactions giving you peace of mind.


Overview

We recognize how important online banking security is for you, so we are adding an additional layer of security to authenticate your transactions by using Digital Token.

Digital Token is an application that you download within the CBD Mobile Banking App. It works offline and provides you with the 6 digits passcode that you need for online and mobile banking transactions which is additional layer of authentication.


When to use Digital Token

You will use it for all the online transactions that require an additional layer of authentication, such as:

  • Creating new beneficiaries
  • Transferring funds to other CBD accounts, within UAE banks and international transfers
  • Cheque book application request
  • Resetting your Online Banking credentials

How to use Digital Token

You will use it together with your 4-digit Token PIN that you need to create at the time of linking your Token in Mobile App or in Online Banking (under Online Settings). This way, authentication is based on something you know (4-digit Token PIN) and on something you have (6-digit number generated by the Digital Token app).



Activating your Digital Token


1

Download CBD Mobile Banking App.

2

Click on register and enter your 16 digit debit card PIN and your 4 digit debit card PIN.

3

You will receive an OTP to your registered mobile number with the bank.

4

Enter your OTP on the Mobile app and link your Digital Token.

5

Digital Token will be linked and you will be asked to setup your 4 digit Token PIN.

About CBD Online Banking

CBD Online Banking is a fast, simple and convenient way to do your online banking. It allows you to access your account information, do payments, inquire about your banking information and much more, with the highest security measures to ensure your data and financial information is secure. CBD Online Banking gives you real time access to your accounts information round the clock.
A login password is your access code which allows you to access your account. It should be between 6 – 8 alphanumeric characters. This password will only let you view your account details – no transactions can be carried out with it. You will need a transaction PIN in order to do that.
To be able to register for CBD Online Banking, all you need is a Current or Savings accounts, Call or Fixed deposit, or a Loan or Credit Card account. Please call us on 600 527223  to find out more about Online Banking.
It’s really simple! To login, all you need to do is type this URL (https://www.cbd.ae/online-register) into the address bar of your browser and sign in.
You have 3 attempts to enter your correct password before your account gets locked, for security purposes. If your account is locked, please call speak to one of our Customer Service Agents on 800 VIP (847) – and we’ll help you out.
If you have lost or forgot your Password, please click “Forgot Password” and follow the steps to reset your Password. Or please contact us on 800 VIP (847) and we’ll be happy to help you out.
If you suspect that someone knows your password or it has been lost or stolen, you can change the Password through our website. Alternatively, call us on 800 CBD (223) to request for new one.
Where to start...There are multiple benefits: CBD Online Banking lets you access your banking information in one place and manage online transactions from anywhere at anytime; it helps you manage your finances with Budget and Track tool; through CBD Online Banking you can apply for different products. It's easy to register for, easy to use, safe and convenient. The possibilities are various, just try it out and see for yourself.

We do offer a lot in CBD Online Banking. Register for our CBD Online Banking where you can enjoy following benefits and features:

  • Account management (view all accounts and view accounts’ transactions).
  • Credit card management (view all credit cards and view credit card’s transactions).
  • Transfer funds in different currencies (to your own accounts, other CBD accounts, other banks' accounts).
  • Bill payments (Etisalat, Du, utility companies, Salik recharge).
  • Beneficiary management (set up and modify your beneficiaries).
  • Make requests for different services, like address update, cheque books request, etc.
  • Apply online for different products, like accounts, credit cards and personal loan.
  • Manage your day-to-day finances by using unique Budget and Track tool.

You can perform all Transfers and Bill Payments through CBD Online Banking.
Apply now is a new function where you can easily apply for different products, such as account, personal loan and credit card. While applying, please have handy your passport with a valid residence visa and Emirates ID.
A session is defined as the period of time between logging on to CBD Online Banking and logging off. Within the session time period, every movement is recorded for security purposes.
All transfers are available 24/7, except for foreign currency transfers to your own CBD accounts or to other CBD accounts. They are not available during weekends (from 3:30 pm on Thursday to 8:00 am on Saturday) and on public holidays. Foreign currency transfers to other UAE banks and International transfer, are available 24/7.

Registration Process

If you are a CBD customer, you're automatically eligible for CBD Online Banking.
Create username and password by clicking on Register and then just follow the instructions to finish creating your very own personal CBD Online Banking account.
Your User ID will remain active and you can return at any time.
Logging off is very important to keep your banking information secure. It is recommended that you log off for privacy and security reasons. If you do not log off, other users may be able to view or change your information. For additional security, it is recommended that you also close your web browser.

The user ID is a unique name which you choose. No one else can have the same user ID as yours. The user ID must be:

  • 6 to 8 characters long.
  • It cannot start with number.
  • Must be alphanumeric.
  • It cannot contain any characters like &; > " ' % ; ) ( &  + -  ! @ # $ * = .
You can start using CBD Online Banking immediately, once you complete the self-registration process.
There are no registration or monthly usage fees. However, there is a small charge of AED 25 for re-issuing a transaction pin manually.

Transaction Authentication

You can get it through CBD Online Banking, under Services – Online Settings, by selecting Create/Reset Transaction PIN and providing the PIN. You need to confirm the new PIN and input the One Time Password sent to your mobile number registered with us.
You can use your PIN for transactions up to AED 25,000 for the following services:
  • Bill Payment. (up to AED 25,000)
  • Transfer to other CBD Accounts.(up to AED 25,000)
  • Credit Card Payment.(up to AED 1,000,000)
  • For transfers within your account (up to AED 1,000,000)
  • For Cash online transfers (up to AED 200,000)
Note: the above thresholds may be subject to change from time to time.
Transaction PIN is a 4 digit code that allows you to do financial transactions on CBD Online Banking. You can do fund transfers, pay your utility bills plus other financial payments.
Please call us at 800 CBD (223) to disable the digital token or re-assign it to your new mobile phone. Security token only works when it is combined with 4 digits token PIN, so please make sure that you don't share it with anybody and don't save it in your mobile phone.
Token PIN is a fixed 4-digit PIN of your choice that works together with security token in carrying out financial transactions in Online Banking. To set it up, please follow these steps:

1.After login, please click "Service" tab
2.Under "Online Settings", please select "Token PIN Generation" from Request Type dropdown menu
3.Enter token pass-code (6-digit number on your token) and click submit
4.Enter the new four digit PIN and confirm the same
You need to call 800 CBD (223) to de-link your token from your user ID. You can disable your token at any point by visiting the "Requests" screen or calling us on 800 CBD (223).
Digital token will be activated within 24 hours.
Please visit the branch where you will get security token. It will be activated within 24 hours. After activation, you will need to go to Services screen of Online Banking and self-create your own token PIN.


To request a digital token you need to login to Online Banking and request a digital token:

1. Download the RSA Secure ID app on your smartphone. To complete the process, please ensure that your mobile number is registered and updated with CBD.
2. Login to CBD Online Banking and place your request for digital token that you will find under Services section.
3. Enter the Binding/Device ID that you will find in the app, under Information details. It will link the digital token to your online banking User ID.
4. Once you bind the token, you will receive a call from a CBD customer agent to verify your request, followed by a SMS with the link to open it withih the App.
5. Generate 4-digit token PIN in CBD Online Banking, under Online Settings.
You will need to use your token for the following Online Banking transactions:

All bill payments above AED 25,000
Transfers to other CBD accounts above AED 25,000 (this excludes your own account transfers).
All domestic and international transfers (remittances).
Cash Online and CBD Financial Services transactions above AED 200,000.

The token randomly generates a 6-digits Passcode that is displayed on the screen and changes every 60 seconds. A Security Token works when used in conjunction with a fixed 4-digit PIN of your choice.
You can request a hard token if you don't want to use the digital token. Please visit the branch and request a security token.
You can use both digital and hard token, but not at the same time.
CBD has taken all the required measures to ensure the safety of digital token. Digital token is mapped to your mobile hardware device ID, so it can only be used on mobile device. Also, token only works when it is combined with 4 digits token PIN, so please make sure that you don't share it with anybody and don't save it in your mobile phone.
Digital token is a security token that you can download on your mobile. It is an electronic key that randomly generates a 6-digits pass-code that changes every 60 seconds. A digital token works when used in conjunction with a fixed 4-digit PIN of your choice.
The hard token is a small device that you need to carry to authorize your transactions. Digital Token is a an app that you can install on your smart phone. You need to setup the App and link it to Online banking to start using it.
You can use two types of token: hard token or digital token. You can use either one of these to make transactions in Online Banking.

A Security Token is an electronic key that maintains a high level of security and ensures that you are banking electronically in a totally secured environment. The Token randomly generates a 6-digits Pass-code that displays on its screen and changes every 60 seconds. A Security Token works when used in conjunction with a fixed 4-digits PIN of your choice.

To setup your 4-digits Token PIN, please follow the process below:

After login, please click "Service" tab under "Online Settings", please select "Token PIN Generation" from Request Type dropdown menu
Enter token pass-code (6 digit number on your token) and click submit
Enter the new four digit PIN and confirm the same.
You can get it through CBD Online Banking, under Services – Online Settings, by selecting Create/Reset Transaction PIN and providing the PIN. You need to confirm the new PIN and input the One Time Password sent to your mobile number registered with us.
You can use your PIN for transactions up to AED 25,000 for the following services:
  • Bill Payment. (up to AED 25,000)
  • Transfer to other CBD Accounts.(up to AED 25,000)
  • Credit Card Payment.(up to AED 1,000,000)
  • For transfers within your account (up to AED 1,000,000)
  • For Cash online transfers (up to AED 200,000)
Note: the above thresholds may be subject to change from time to time.
Transaction PIN is a 4 digit code that allows you to do financial transactions on CBD Online Banking. You can do fund transfers, pay your utility bills plus other financial payments.
Please call us at 800 CBD (223) to disable the digital token or re-assign it to your new mobile phone. Security token only works when it is combined with 4 digits token PIN, so please make sure that you don't share it with anybody and don't save it in your mobile phone.
Token PIN is a fixed 4-digit PIN of your choice that works together with security token in carrying out financial transactions in Online Banking. To set it up, please follow these steps:

1.After login, please click "Service" tab
2.Under "Online Settings", please select "Token PIN Generation" from Request Type dropdown menu
3.Enter token pass-code (6-digit number on your token) and click submit
4.Enter the new four digit PIN and confirm the same
You need to call 800 CBD (223) to de-link your token from your user ID. You can disable your token at any point by visiting the "Requests" screen or calling us on 800 CBD (223).
Digital token will be activated within 24 hours.
Please visit the branch where you will get security token. It will be activated within 24 hours. After activation, you will need to go to Services screen of Online Banking and self-create your own token PIN.


To request a digital token you need to login to Online Banking and request a digital token:

1. Download the RSA Secure ID app on your smartphone. To complete the process, please ensure that your mobile number is registered and updated with CBD.
2. Login to CBD Online Banking and place your request for digital token that you will find under Services section.
3. Enter the Binding/Device ID that you will find in the app, under Information details. It will link the digital token to your online banking User ID.
4. Once you bind the token, you will receive a call from a CBD customer agent to verify your request, followed by a SMS with the link to open it withih the App.
5. Generate 4-digit token PIN in CBD Online Banking, under Online Settings.
You will need to use your token for the following Online Banking transactions:

All bill payments above AED 25,000
Transfers to other CBD accounts above AED 25,000 (this excludes your own account transfers).
All domestic and international transfers (remittances).
Cash Online and CBD Financial Services transactions above AED 200,000.

The token randomly generates a 6-digits Passcode that is displayed on the screen and changes every 60 seconds. A Security Token works when used in conjunction with a fixed 4-digit PIN of your choice.
You can request a hard token if you don't want to use the digital token. Please visit the branch and request a security token.
You can use both digital and hard token, but not at the same time.
CBD has taken all the required measures to ensure the safety of digital token. Digital token is mapped to your mobile hardware device ID, so it can only be used on mobile device. Also, token only works when it is combined with 4 digits token PIN, so please make sure that you don't share it with anybody and don't save it in your mobile phone.
Digital token is a security token that you can download on your mobile. It is an electronic key that randomly generates a 6-digits pass-code that changes every 60 seconds. A digital token works when used in conjunction with a fixed 4-digit PIN of your choice.
The hard token is a small device that you need to carry to authorize your transactions. Digital Token is a an app that you can install on your smart phone. You need to setup the App and link it to Online banking to start using it.
You can use two types of token: hard token or digital token. You can use either one of these to make transactions in Online Banking.

A Security Token is an electronic key that maintains a high level of security and ensures that you are banking electronically in a totally secured environment. The Token randomly generates a 6-digits Pass-code that displays on its screen and changes every 60 seconds. A Security Token works when used in conjunction with a fixed 4-digits PIN of your choice.

To setup your 4-digits Token PIN, please follow the process below:

After login, please click "Service" tab under "Online Settings", please select "Token PIN Generation" from Request Type dropdown menu
Enter token pass-code (6 digit number on your token) and click submit
Enter the new four digit PIN and confirm the same.

Security

We strongly advise you to always log off at the end of every session in order to prevent any unauthorised access to your online account and ensure that your personal and financial information remains secure.
For security reasons, you can use CBD Online Banking in 5 minute blocks of time. At the end of each session you will prompted if you wish to continue your session or log off.
You can visit our Security section to view recommendations and adhere to them.

Visit us

You are more than welcome to visit us. Find out your nearest branch.

Call us

UAE: 600 527 223

Intl: +9714 590 7999