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Direct Debit

What is Direct Debit?

Direct Debit is a simple and convenient way to pay your regular bills. All you need is to set up a Direct Debit and your utility payments will be automatically paid.

Top Features

Features and Benefits: 

  • Easy and secure one-time setup.
  • Don’t worry about missing a payment. It will be done automatically as long as you have enough balance. 
  • ​No need to write post-dated cheques.
  • No queuing at payment offices, banks, exchange houses and post offices to make the payments.
Direct Debits Authority Charges - Processing Charges (Paying Bank)
 Inward New Request (Setup Confirmation)
 Loans, Finances, Credit Cards, Mortgage Loan
 AED 25 
 OthersAED 5
 Amendment Request (Setup Confirmation)
 Loans, Finances, Credit Cards, Mortgage Loan
 AED 25 
 OthersAED 5
 Cancellation Request
 Loans, Finances, Credit Cards, Mortgage Loan and Others
 Free
 No Pay due to Insufficient Funds from Account to:
 Loans, Finances, Credit Cards, Mortgage Loan and Others
 AED 100
 No Pay due to Insufficient Funds by Credit Cards:
 Others
 Free

 

FAQs

What authentication is used to set up or manage Direct Debit?

One Time Password will be sent to your registered mobile number to authenticate the setup & management of the Direct Debit.

How to stop a Direct Debit?

Just Login to Online Banking, go to Bill Payment page and click on Direct Debit. Click on Manage Direct Debit, choose the required Direct Debit from the Direct Debit list, click on Stop button and enter the date period that you want to stop your Direct Debit.

What is the difference between Stop and Cancel Direct Debit?

  • Stop ​Direct Debit will stop the payment for a specific time frame. This is a temporary measure. 
  • Cancellation will permanently stop the ​Direct Debit.

How can I change my Direct Debit setup?

Login to Online Banking, go to Bill Payment page and click on Direct Debit. Click on Manage Direct Debit, choose the required Direct Debit from the Direct Debit list, and click on Cancel button.

How long will payment continue for a Direct Debit?

From the time Direct Debit is active and the first execution date has crossed, payment will continue until:

  • Direct Debit expiry date is reached
  • Direct Debit is cancelled                            
  • Stop Payment is issued.

What are the charges for using Direct Debit?

To view Direct Debit charges please click here.

When will the payment commence?

After Direct Debit becomes active, payment will commence from the ‘First execution date’ given during Direct Debit registration/modification.

How long would it take for a cancellation to be in effect?

It will take one to two business days for a cancellation to be in effect. You will receive a message from us once the cancellation has been done. 

Will there be any charges for Direct Debit cancellation?

There are no charges for cancellation. If the Direct Debit is returned from the account without payment, a charge of AED 100 is charged to your account.

How do I cancel a Direct Debit?

Login to Online Banking, go to Bill Payment page and click on Direct Debit. Click on Manage Direct Debit, choose the required Direct Debit from the Direct Debit list, and click on Edit button.

What is Direct Debit cancellation?

Your Direct Debit will be stopped permanently.

What should I do if I find my registration gets rejected?

Correct the details mentioned in rejected message received and set up a new Direct Debit. If the same error is shown again, kindly call 600 575 556.

Can I have two Direct Debit for same utility provider from the same account?

Yes you can. Simply add two consumer numbers.

What will happen when payment falls out of range mentioned in Direct Debit set up?

The payment will be rejected if it falls outside the range that has been selected.

How do I know my utility bill amount in advance?

For utility bill payments you may choose a variable amount range. Please note that the utility bill will only be paid if the bill is within the range prescribed by you. If the amount is outside the range, the payment will be rejected. 

How long will my Direct Debit be active? Do I have to choose an end date?

At the time of the Direct Debit setup, you may choose how long you want the Direct Debit to be active. You are required to choose an end date.

When will my Direct Debit be active?

The process of setting up the Direct Debit takes 1-2 days. You will receive an SMS confirmation on your registered mobile number once Direct Debit is activated.

How to register for Direct Debit?

Just Login to Online Banking, go to Bill Payment page and click on Direct Debit. Click on Setup New DD, fill the required fields, accept Terms and Conditions and click on Submit.

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Within UAE: 600 527 223

Outside UAE: +971 600 527 223

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