Al Etihad Credit Bureau will follow up your dispute in coordination with the lending institution that provided the data to ensure their validity. The Customer Service Representative will contact customers to provide them with feedback on their dispute within a maximum of 20 working days.
The Al Etihad Credit Bureau will not correct or change the data contained in the Credit Report as, according to the Law, it is the responsibility of the credit providers to take the necessary action in case inaccurate data is discovered.