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Phone Banking

Overview

CBD Phone Banking

What if you could access your bank 24 hours a day, seven days a week, all year round, from home, office, car or even while at the beach? It may sound like a dream but with CBD, all your banking needs are really just a call away.

CBD introduces ​CBD Phone Banking that allows you to bank from wherever suits you.

Features and Benefits

  • Check account information and make transactions.
  • Transfer funds to your own or to other CBD accounts.
  • Pay your utility bills i.e. water, electricity & Etisalat bills.
  • Activation of your Debit and Credit Cards.
  • Create, change and reset your Debit Card PIN code.
  • Make credit card payments.
  • Access information on services available.
  • Make requests for cheque books, statements, cards, etc.
  • Access the service in both Arabic and English.
  • Stay informed about all products and services like credit cards, financing, and deposits.

 

How to apply

To apply for CBD Phone Banking, please call us on 600 527223 or visit your nearest CBD branch.

 

FAQs

When can I use the CBD Phone Banking service?

At any time - our goal is to allow you to bank from where and when it suits you.

What happens in case I lose or forget my TIN (Telephone Identification Number)?

Please call us on 600 527223  and we’ll help you out! 

How many chances do I get to enter my access code when logging on to Attijari phone?

You have five chances to enter your correct access code before your account is locked. If your account is locked, please call us on 600 527223  and one of our call centre agents will unlock your account.

How can I access CBD Phone Banking?

As soon as you receive your TIN (Telephone Identification Number) all you need to do is to call 600 527223  and start using this convenient service! 

What does it cost me to do banking through CBD Phone Banking?

It’s completely free!

What is required to get started with CBD Phone Banking?

All you need is to maintain a current, savings, deposit, financing account or credit card with CBD. To register for the service, please call us on 600 527223. 

What is FTIN?

FTIN is your secret financial telephone identification number which is used to perform financial transactions through CBD Phone Banking. 

How to get TIN?

You can get it either through the branch or by calling our call centre 600 527223, but the easiest way is through CBD Online Banking. Please follow these steps:

  • Go to the Services page and click on E-Services.
  • Click on Phone Banking Registration and accept Terms & Conditions.
  • Get a one time password on the mobile number registered with us.
  • Enter the one time password and create CBD Phone Banking TIN & CBD Phone Banking FTIN to complete the registration. 

What is a TIN (Telephone Identification Number)?

TIN is a Telephone Identification Number that is used to authenticate the user. It is also used to perform the standard services. 

Is there any notifications and alerts feature in CBD Phone Banking?

There definitely is! You will receive an SMS when you complete any transaction through CBD ​Phone ​Banking. 

How to setup new alert / notification in CBD Phone Banking?

Please contact us on 600 527223 and we'll be happy to help you out! 

How can I transfer funds to accounts with other banks using CBD Phone Banking?

Use the Telex transfer facility and setup a beneficiary online.

How can I transfer funds to CBD accounts using CBD Phone Banking?

Transfer funds to any CBD account by setting up a beneficiary and by applying for a financial TIN. 

How many Bill Payments can I process in a day using CBD Phone Banking?

As many as you’d like!

Can I use CBD Phone Banking while abroad?

Our international number is + 971 600 527223. 

How long does the registration for CBD Phone Banking take?

Not long at all! Register instantly by calling us on 600 527223 and selecting your TIN.

How to apply for CBD Phone Banking?

There are few ways! You can apply by visiting any of our Branches or by contacting us on 600 527223. The easiest way to apply is through CBD Online Banking. 
Please follow these steps:

  • Go to Services page and click on Other channel settings.
  • Click on Phone Banking Registration and accept Terms and Conditions.
  • Get a One Time Password (OTP) on the mobile number registered with us.
  • Enter OTP and create Phone Banking TIN and Phone Banking FTIN to complete the registration.

What is CBD Phone Banking?

A convenient answer to all your banking needs. CBD ​Phone ​Banking is on call 24 hours a day, 7 days a week. Key features are:

  • Check account information and make transactions.
  • Transfer funds to your own or to other CBD accounts.
  • Pay your utility bills. - Make credit card payments.
  • Access information on services available.
  • Make requests for cheque books, statements and cards.

Account information and balance enquiry, and many more. 

E-Services Charges

Individual- Accounts

Phone Banking:
Charge Items Requirements / Charges
PIN Re-issuance AED 25 at Branch, free on E-channels